At Adaptoheal, we take care of every detail, seeking to make your experience pleasant and as simple as possible, which is why we ask you to read the following shipping information in detail.

To ship our products, we work with different leading packaging companies.

Orders may be delayed during periods of high demand such as Black Friday, Christmas, in the presence of a special discount or due to problems such as carrier stoppages.

The distribution of orders is carried out on business days and during the day, specific times cannot be established for deliveries, since the shipping company establishes logistics according to the delivery area.

Everything related to orders is manageable through our website.

It is important that when placing an order you check in detail that the information provided is correct, also indicating a delivery address where you will be available during the day and a telephone number where the shipping company can contact you.

If the delivery address is incorrect or incomplete, we cannot guarantee that it can be adjusted in time before the order is prepared and shipped. If the order is delivered to the incorrect address provided by the customer, we will not be able to prepare a new order or manage a return.

When an order is placed and the product is out of stock, the customer service department contacts you via WhatsApp or email to resolve the situation.

The client will be responsible for any additional expenses generated by the order, such as customs management, taxes, fees and council fees. These expenses are not calculated by the platform at the time of placing the order.

Gifts are subject to availability and stock, in cases in which shipping has to be made without a gift due to lack of availability, subsequent claims by the customer do not apply. Gifts are also taxed and must be invoiced.

When a shipment is issued again, expenses related to unloading, storage, loading and forwarding are generated, which is why the client will be responsible for the costs if the situation is due to an error in their request. It is important to pay attention to the data provided when making the purchase, especially to the chosen address, since this largely guarantees the provision of good, effective and fast service.

A maximum of two delivery attempts will be made by the transport company. If this cannot be done successfully, the customer must be responsible for the costs related to the return.

In the event that the customer does not receive the order and it is returned as a consequence, the customer will be responsible for the fees corresponding to its return.

In case of:

• Refund due to policies regarding prohibition or restriction of products.
• Incorrect shipping address Refusal to pay customs fees or acceptance of the order
• No one available to receive the order
• The following return and refund policies must be taken into account.