At Adaptoheal, we pay attention to every detail, striving to make your experience as pleasant and simple as possible, which is why we ask you to read the following shipping information in detail.

For the shipping of our products, we work with different leading parcel delivery companies.

Orders may experience delays during periods of high demand such as Black Friday, Christmas, in the presence of a special discount, or due to issues like carrier strikes.

Orders are delivered on business days and throughout the day; specific delivery times cannot be set, as the shipping company establishes logistics based on the delivery area.

Everything related to orders can be managed through our website.

It is important that when placing an order, you thoroughly check that the provided information is correct, also indicating a delivery address where you will be available during the day and a phone number where the shipping company can contact you.

If the delivery address is incorrect or incomplete, we cannot guarantee that it can be adjusted in time before the order is prepared and shipped. If the order is delivered to the incorrect address provided by the customer, we will not be able to prepare a new order or process a refund.

When an order is placed and the product subsequently goes out of stock, the customer service department contacts the customer via WhatsApp or email to resolve the situation.

The customer will be responsible for additional expenses generated by the order, such as customs management, duties, taxes, and local fees. These expenses are not calculated by the platform when placing the order.

Gifts are subject to availability and stock. In cases where the shipment must be made without a gift due to lack of availability, no subsequent claim by the customer will apply. Gifts are also subject to taxes and must be invoiced.

When reshipping an order, expenses related to unloading, storage, loading, and reshipment are generated. Therefore, the customer will be responsible for these costs if the situation is due to an error in their request. It is important to pay attention to the data provided when making a purchase, especially the chosen address, as this largely guarantees the provision of a good, effective, and fast service.

A maximum of two delivery attempts will be made by the transport company. If delivery is not successful, the customer will be responsible for the return costs.

In the event that the customer does not receive the order and it is returned as a consequence, they will be responsible for the corresponding return fees.

In case of:

• Return due to policies related to product prohibition or restriction.
• Incorrect shipping address Refusal to pay customs fees or accept the order
• No one available to receive the order
• The following return and refund policies must be considered.
• Our orders are delivered within the following timeframes:
  
  - United States: 5 to 10 business days, counted from the day of dispatch
  
  Latin America: *Departures every Thursday
  Business days
  - Argentina: 15-20 days – Identification required for shipping
  - Canada: 15-20 days (*)
  - Costa Rica: 5-10 days
  - Colombia: 10-15 days (*)
  - Dominican Republic: 5-10 days
  - Ecuador: 10-20 days – Identification required for shipping
  - El Salvador: 10-15 days
  - Guatemala: 10-15 days
  - Panama: 10-15 days
  - Venezuela: 10-15 days
  
  
  
  Europe: *Departures every Thursday
  - United Kingdom 15-20 Days
  - Switzerland 15-20 Days
  


• Important Note (*) Delivery times are approximate and exclude transport to the shipping company's or courier's processing center. It is important to note that our company only takes possession of packages on Thursdays of each week, departing from Miami.
• International shipping taxes are the responsibility of the recipient. The shipping company may be subject to various rules and restrictions regarding international deliveries, and recipients may face additional taxes and duties over which AdaptoHeal has no control. It is the recipient's responsibility to comply with the applicable laws in their country and assume any additional costs or taxes related to the customs process.